Picadailys Privacy Policy

Welcome to Picadailys 

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile payment platform, website, and related services. By using Picadailys, you agree to the collection and use of your information as described in this policy.

1.1 Personal Information

When you register or use Picadailys, we may collect: 

  • Full Name 
  • Phone Number 
  • Email Address 
  • Date of Birth 
  • Government-Issued ID (e.g., National ID, BVN, Passport) 
  • Bank Account Details 
  • Residential Address
1.2 Transaction & Financial Data 

To process payments and other transactions, we collect: 

  • Wallet Balance & Transaction History 
  • Bank Transfers & Card Details (via Secure Third-Party Payment Processors) 
  • Payment Details (e.g., merchant payments, airtime, and utility bills)
1.3 Device & Usage Information 
When you access Picadailys, we automatically collect: 
  • IP Address & Geolocation Data 
  • Device Type & Operating System 
  • App Usage & Activity Logs 
  • Cookies & Tracking Technologies
1.4 Communication & Support Data
If you contact us for support, we may collect: 
 
  • Chat or Email Conversations 
  • Call Records (where applicable) 
  • Feedback & Complaint Details 

2. How We Use Your Information 

We use your data for the following purposes:
 
2.1 Service Delivery & Account Management
  • Creating and managing user accounts.
  • Processing transactions securely.
  • Verifying identities to prevent fraud
 
2.2 Compliance & Security
  • Complying with regulatory obligations (e.g., CBN, NDPA, AML Laws).
  • Detecting and preventing fraud, unauthorized transactions, or security breaches. 
2.3 Customer Support & Communication
  • Responding to inquiries and resolving disputes.
  • Sending important service updates, security alerts, and policy changes.
2.4 Marketing & Personalization
 
  • Sending promotional offers (with user consent).
  • Improving user experience through AI-driven recommendations.
 

3. How We Share Your Information

We do not sell your personal data. However, we may share it under these circumstances:
 
3.1 With Authorized Financial Institutions
  • Partner banks and payment processors for transactions.
3.2 With Regulatory Authorities
  • Central Bank of Nigeria (CBN), NDIC, EFCC, and other regulators when required by law.
 
3.3 With Third-Party Service Providers
 
  • Fraud detection services, cloud storage providers, and analytics platforms.
3.4 With Your Consent
 
  • If you approve data sharing for third-party promotions or new services.

4. Data Security Measures

 
We prioritize your security and implement:
 
  • End-to-End Encryption for transactions.
  • Multi-Factor Authentication (MFA) for logins.
  • 24/7 Fraud Monitoring & Account Protection.
Despite these measures, no digital platform is 100% secure. You must safeguard your
password, PIN, and login details.
 

5. Your Privacy Rights

 
5.1 Right to Access & Update 
 
  • You can review or update your personal data in the Picadailys app settings. 
 
5.2 Right to Delete or Restrict Processing 
 
  • You can request data deletion or restriction, subject to legal requirement.
 
5.3 Right to Withdraw Consent
  •  You may opt out of marketing messages at any time.

To exercise your rights, contact (support at support@picadailys.com).

6. Data Retention Policy

  • We store your data for as long as necessary for regulatory compliance.
  • Financial transactions may be retained for up to 7 years (CBN & AML laws).
  • If you delete your account, we erase data unless legally required to retain it.

7. International Data Transfers

If we transfer data outside Nigeria (e.g., cloud storage or international partners), we ensure:

  • Compliance with NDPA 2023.
  • Secure encryption and data protection agreements (DPAs).

8. Third-Party Links & Services

Picadailys may contain links to third-party sites (e.g., merchants, banks). We are not
responsible for their privacy policies or data security.

9. Changes to This Privacy Policy

We may update this policy periodically. Users will be notified via email, app alerts, or our
website when significant changes occur.

Last Updated: 27th March 2025

10. Contact Us 

For privacy concerns, reach out to: 

Email: care@picadailys.com 

Customer Support: support@picadailys.com 

Office Address: 308 NTA Road, Port Harcourt 

Legal Compliance References 

● Nigeria Data Protection Act (NDPA) 2023  ● Central Bank of Nigeria (CBN) Consumer Protection Regulations  ● Anti-Money Laundering (AML) & Counter-Terrorism Financing (CTF) Laws