FAQ
Have any questions or doubts? We’ve got the answers.
General Questions
What is the PICADAILYS Mobile App?
Picadailys is the ultimate destination mobile app where fun meets functionality and revolutionize how you interact with brands, manage finances, and engage in rewarding challenges- all in one powerful app.
Who can use PICADAILYS?
Our platform is available to anyone who is of legal age, owns a smartphone and has access to the internet. The PICADAILYS app also caters to the publicity needs of brand and businesses.
What are the main use cases for PICADAILYS mobile app?
PICADAILYS serves three user group:
- Users/Members: Assessing our value-added services and self-services.
- Brands: To promote their products/services/events online and drive conversion.
- Partners: To boost their customer base and cater for their needs.
Is PICADAILYS available globally?
Yes, PICADAILYS is designed for global access, offering services like multi-currency financial solutions, travel bookings, and more.
Is PICADAILYS Mobile App safe and secure?
Yes, PICADAILYS prioritizes the security and privacy of its users’ data through encryption, secure payment gateways,two-factor authentication (2FA) for account access and regular security updates to ensure a safe user experience.
Is my personal information secure with PICADAILYS?
Yes, PICADAILYS uses industry-standard encryption and security measures to protect your personal information and transactions. The app also includes security features like two-factor authentication (2FA) and secure login(facial or fingerprint) to safeguard your account.
We offer a fresh mix of free services and paid features. However, we take pride in transparent pricing structure. All fees/charges are clearly displayed before you are prompted to take any action. We strive to keep our costs affordable and your money will never be taken without your knowledge and consent. “LEARN MORE ON PRICING”.
Is Picadailys a bank as it offers financial services?
No, PICADAILYS is a financial technology company and not a bank, but it partners with authorized banks and payment partners to provide banking services.
How can I get started with PICADAILYS Mobile App?
-Download the app from the App Store or Google Play
-Sign up using your phone number and email address.
– Complete the verification process.
-Start exploring the various features and services available to start revolutionizing your brand engagement, bill payments, complete task to earn rewards and enjoy global payment power.
Can I provide feedback or suggestions for PICADAILYS Mobile App?
Absolutely! PICADAILYS values user feedback and encourages suggestions for improvement. You can share your thoughts through the app’s feedback mechanism or contact customer support for assistance.
How can I stay updated on new features and promotions on PICADAILYS Mobile App?
Stay connected with PICADAILYS on social media platforms, sign up for newsletters, or enable notifications within the app to receive the latest updates, features, and promotions tailored to your interest.
Support & Troubleshooting
Is there customer support available 24/7?
Yes, PICADAILYS offers 24/7 customer support through:
- In-app Chat
- Email Support
- Phone Support
How can I contact Picadailys customer support?
You can contact Picadailys customer support through:
– In-app chat support
– Email at support@picadailys.com
– Customer service helpline (+234 201 2271 894)
(+234 201 2271 895
What if I face an issue while using the app?
If you encounter any issues while using Picadailys, you can:
– Ensure your app is updated to the latest version.
– Contact customer support via in-app chat or website.
– Check the FAQ section in the app for quick answers.
– Reach out via email or customer service phone helpline.
– Restart your device or browser.
Features & Services
What services does PICADAILYS mobile app offer?
PICADAILYS app offers the following services
- VAS ( Value Added Service) such as Bill payments like Utility, Cable T.V Subscriptions, Airtime Top-up, Data Recharge,Betting, Buying and Selling of gift cards.
- Self-Services(Self Serve) from Travel Bookings to Hotel Reservations, from Ordering your Favourite Meals to Booking a Ride, and from Fitness and Entertainment to Consumables (FMCG).
- Brand Ads such as Create and Promote Ads for Brands, Event and Businesses.
- Financial Services like multi- currency Wallet, multi-currency Virtual and Physical Cards,Instant Funding and Fund Transfers, cryptocurrency.
What type of Value Added services (VAS) payments can I get through PICADAILYS?
Bill payments such as:
- Electricity bills (prepaid and post-paid)
- Airtime top-up, data recharge
- WAEC result checker pin and WAEC registration token pin
- Pay T.V subscription (DSTV, GOTV, ShowMax, Startimes).
- Sport-betting( SportyBet, Bet9ja, BetKing, 1XBet etc.)
- Buying and selling of gift-card( iTunes,Amazon, Ebay, American Express, Walmart Visa, XBOX etc.)
What self-serve services does PICADAILYS offer?
PICADAILYS offers:
- Travel and Leisure: Book flights, hotels, and rides.
- Food and Drinks: Order meals from partner restaurants.
- Fitness and Entertainment: Access fitness subscriptions and entertainment platforms.
- Delivery Services: Schedule deliveries for parcels and consumables.
- Consumable Services (FMCG): Order groceries and other essentials.
What are the benefits of using Picadailys Mobile App?
Some of the Benefit are:
- Instant wallet creation with Bonuses.
- Multi-currency virtual wallet,where you can Send ,Convert and Receive funds in your favourite currencies instantly.
- All your daily needs in one App.
- Recharge Family and Friends anytime, anywhere.
- Virtual Dollar Card to shop online , pay for goods and services, subscriptions, online courses and used across various sites such as Facebook Ads, X(Twitter), Google ads,Netflix, Apple Music, AWS, Ali Express and much more.
- Safe and Secure payment.
- Physical Naira Debit Card.
- Elevate your Brand/Business or Events visibility, engage and drive conversion.
- Earn Points and get Rewarded performing tasks as a member.
Account & Security
How do I create a wallet?
Creating a wallet is easy! Just sign up on our app, provide the necessary information, such as your name, email address, a utility bill, NIN and BVN. Once your account is created, you can start enjoying our unique and wide range of services right away.
What should I do if I forget my password?
Not to worry! Simply click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password. You can also reach out to our support team if you need additional help.
How can I make payments using the PICADAILYS app?
Making payments is simple! You can make transfers using your cards or our digital wallet. Choose the payment method you prefer, enter the recipient details, and hit send. You will receive an instant confirmation on the status of your transaction.
Do you perform currency conversions on the PICADAILYS app?
Yes! Our platform does allow for the conversion of Naira to some other currencies in compliance with financial regulations.
How can I get my physical PICADAILYS debit cards?
Our cards can either be delivered or picked up at our physical locations at the discretion of the customer. You can reach out to our support team for more details.
Can I view my account statement?
You have access to view a history of your transactions over a specified period of time and a detailed full account statement as at when requested.
Can I delete my Picadailys account?
Yes, you can delete your PICADAILYS account at any time. Go to the “Settings” and choose “Delete Account.” Follow the instructions to complete the process. Make sure to redeem any remaining rewards before deletion, as they will be lost once the account is closed.
How do I make deposit or fund my wallet?
Once created, you can fund your wallet via transfers from either yours or a third-party bank account. Wallets can also be funded by physical debit cards.
Can I use PICADAILYS to invest my money?
While the funds in your wallet are safe and secure, PICADAILYS is NOT an investment platform and does not offer investment advice nor opportunities. We do offer our users the chance to earn rewards from making purchases on the app and completing tasks.
Can I use PICADAILYS internationally?
PICADAILYS offers multi-currency wallet creation and allows for international transactions.
User case
How do I become a member and how is that different from being a User?
Becoming a member gives you access to a PICADAILYS virtual wallet and allows you to enjoy bonuses such as earning rewards and tokens from carrying out transaction and participating in our tasks and games. Becoming a member is simple, just toggle the “member benefits” button on the home page, provide the necessary information and you’re all set.
What's involved in the member on-boarding process?
As a new member, you’ll create an account within the app. This account enables you to access all the features, including participating in tasks and engaging with brand promotions.
How can I earn rewards on PICADAILYS app as a member?
You can earn rewards on PICADAILYS by:
– Brand advertisements: Earn points or rewards by promoting brands, events and businesses on your social network.
– Making bill payments: Get cashback or points for each bill payment made through the app.
– Participating in partnerships: Complete specific tasks or promotions from partner brands to earn rewards.
– Completing gamified tasks: Engage in fun and interactive challenges or tasks to earn points and rewards.
How does Members gamified tasks works in PICADAILYS?
It involves completing fun and interactive tasks, challenges, or games to earn rewards and increase your membership level. As your level increases, you may unlock additional benefits, exclusive offers, or higher reward rates. Gamified tasks can include:
– Quizzes and trivia
– Puzzles and mini-games
– Daily challenges and streak rewards
– Referral tasks to invite friends and family.
How do I know if a task is legitimate or safe to complete?
PICADAILYS only partners with verified and reputable brands to ensure safe and legitimate tasks. All tasks are reviewed before being posted on the app. Additionally, you should only engage with tasks that align with your personal values and comfort level.
How do I track my rewards and earnings on PICADAILYS?
PICADAILYS provides a user-friendly dashboard where you can easily track your rewards, earnings and progress. you will find detailed information about the rewards you have earned from various activities.
What are the rewards and earnings on PICADAILYS?
Rewards on Picadailys includes:
- Cashback to your PICADAILYS Wallet.
- Gift cards and vouchers
- Discount coupons for partner brands
- Products or services from partner brands.
Are there any limitations on earning rewards?
While there is no strict limit on the total rewards you can earn, some specific activities or tasks may have daily,weekly or monthly earning caps. These caps are usually defined in the terms and conditions of each task or promotion.
What types of rewards can I receive from partner services?
Rewards can range from discounts on partner products and services, exclusive offers, vouchers, and access to premium services, all provided by our partner businesses.
Who are Partners on PICADAILYS app and how do I become one?
Partners are businesses looking to integrate their services into our platform and make It available to our community to drive visibility and growth. Partnership on the app is free and the only requirement is that your business be registered and well documented with the CAC. Partnership is free and does not require any initial fees.
What benefits do partners get?
- Increased visibility and customer reach.
- Access to real-time data and insights.
- Seamless integration into a growing platform.
As a Partner on the PICADAILYS app, do I need a wallet?
Yes you do! A wallet allows you to carry out certain financial transactions as it pertains to your business such as controlling incoming and outgoing payments, setting recurring transactions and much more.
What does "advertising brands" entail within the app?
The app includes sponsored content and brand promotions. Users can engage with these advertisements, interact with brand materials, and undertake specific tasks related to promoting these brands online.
How do I advertise my brand/business on the PICADAILYS app?
Advertising your brand has never been easier. We just require you to sign up; click into the brand ads section, fill in your business information and provide us with the content you intend to promote. In the absence of any original content, the PICADAILYS media team will work with you to create some.
What are the charges attached to advertising on the PICADAILYS app?
Our rates and charges are dependent on the nature of the content you want to promote and how long you want these promotions to run. Our platform gives you the power to define these parameters right there on the app and the cost of the promotion is instantly.
How can brands advertise on PICADAILYS?
Brands can advertise by creating campaigns and choosing from multiple models:
- Pay-Per-Engagement (PPE): Pay for user interactions like comments, shares, or likes.
- Pay-Per-Action (PPA): Pay for specific user actions, such as purchases or sign-ups.
- Pay-Per-Mile (PPM): Pay for every 1,000 ad impressions.